Welcome to ReelFluent ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a transparent, secure, and "0% guilt" learning experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (the "Service").

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1. Information We Collect

We collect information that allows us to provide a personalized and effective language acquisition experience.

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1.1 Information You Provide to Us

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• Account Data: When you register or join our waitlist, we collect your email address and any profile information you provide.
• Voice and Audio Data: To power our "Hollywood Audition" and "Superstar Mode," we request access to your microphone. We record and process your voice samples to perform AI-driven prosody matching and tone-transfer.
• User Feedback: Any communication you send to us, including bug reports or feature suggestions.

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1.2 Information Collected Automatically

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• Learning Progress & Interaction Data: We track the dramas you watch, the "Lingo Gems" you mine, your lookup history, quiz scores, and review frequency. This data is essential for our AI to predict your forgetting curve and personalize content.
• Device and Usage Information: We collect technical data such as IP addresses, device model, operating system version, unique device identifiers, and crash logs to optimize player performance.
• Cookies and Tracking: We use local storage and similar technologies on our web platform to maintain your session and analyze traffic.

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2. How We Use Your Information

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ReelFluent uses your data for the following purposes:

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• Core AI Functionality: To generate AI-polished voice performances using Speech-to-Speech (STS) technology and provide real-time feedback on your acting and pronunciation.
• Personalization: To tailor drama recommendations and "Smart Review" sessions based on your specific interests and skill level.
• Product Optimization: To train and improve our proprietary AI Subtext Decoding models and prosody-matching algorithms (using de-identified or anonymized data).
• Service Security: To monitor and prevent fraudulent activity or unauthorized access to our content library.

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3. Data Sharing and Third-Party Providers

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We do not sell your personal data. We only share information with trusted third-party partners to facilitate our services:

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• AI Service Providers (e.g., ElevenLabs): Your voice samples are sent to our AI partners for the sole purpose of voice-to-voice transformation and prosody processing.
• Cloud Infrastructure (e.g., Google Cloud, Firebase): To securely store your account credentials, learning assets, and application data.
• Payment Processors (e.g., Stripe): For handling subscriptions. ReelFluent does not store your credit card or bank account information directly.
• Analytics Providers (e.g., PostHog, Mixpanel): To understand user behavior and improve the app's "Aha moments."

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4. Data Retention and Security

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• Retention: We retain your account and learning data for as long as your account is active. Audio samples used for AI processing are typically deleted after the processed output is generated, unless you choose to save them to your "Audition Portfolio."
• Security: We implement industry-standard encryption (SSL/TLS) for data in transit and at rest. Access to sensitive voice data is restricted to authorized personnel only for maintenance and improvement purposes.

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5. Your Rights and Choices

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Depending on your location, you may have the following rights:

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• Access and Portability: You can request a copy of your stored learning assets and profile data.
• Correction and Deletion: You can update your information or request the permanent deletion of your account and all associated voice samples.
• Withdrawal of Consent: You can revoke microphone access at any time through your device settings, which will disable the "Audition" features.

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6. International Data Transfers

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ReelFluent is a global service. Your information may be transferred to and processed on servers located outside of your home country (primarily in the United States and Singapore). We ensure that such transfers comply with applicable data protection laws.

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7. Children’s Privacy

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ReelFluent is intended for users aged 13 and older (or the applicable age of digital consent). We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete the data.

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8. Changes to This Policy

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We may update this Privacy Policy to reflect changes in our technology or legal requirements. We will notify you of any significant changes via email or an in-app announcement.

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9. Contact Us

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If you have questions about this policy or wish to exercise your rights, please contact us at jasonke@reelfluent.app