Learn what "i'm so sorry" means, when people say it, and how to use it naturally in English.

It means the speaker is apologizing for how the information was revealed, not necessarily for the fact itself.
From I Think My Wife Wants To Kill Me, Episode 9
Someone is apologizing for revealing a secret in an awkward or painful way.
Use this when you have to break bad news or reveal something sensitive. It sounds natural in emotional conversations, but it can feel too dramatic for very casual situations.
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