English phrase from drama scenes

What Does "i'm so sorry but we had no idea" Mean?

Learn what "i'm so sorry but we had no idea" means, when people say it, and how to use it naturally in English.

Intermediate
Polite
Soft
Apologize

I'm so sorry, but we had no idea.

It means the speaker is apologizing while explaining that they were unaware of the situation.

From The Phoenix Conspiracy, Episode 22

When do people say this?

Scene Context

The speaker apologizes and says they did not know what was happening.

Usage Scenario

Use this to apologize and explain lack of knowledge or involvement. It is polite and common, especially in formal or work-related situations.

Better ways to say it

1
I'm so sorry, but we had no idea.
2
We had no idea.
3
I'm sorry, we didn't know.

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How to Apologize in English

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