Learn what "i'm so sorry but we had no idea" means, when people say it, and how to use it naturally in English.

It means the speaker is apologizing while explaining that they were unaware of the situation.
From The Phoenix Conspiracy, Episode 22
The speaker apologizes and says they did not know what was happening.
Use this to apologize and explain lack of knowledge or involvement. It is polite and common, especially in formal or work-related situations.
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